Shipping and Return Policy
Welcome to jewelcascade! We want you to enjoy a seamless and delightful shopping experience with us. Please read through our Shipping and Return Policy for all the details on how we handle your orders and returns.
Shipping Policy
We understand the importance of receiving your jewellery promptly and in perfect condition. Here’s everything you need to know about our shipping process:
Order Processing Time
All orders are typically processed within 1-3 business days (excluding weekends and holidays).
You will receive an email confirmation once your order has been processed and shipped, including tracking information.
Shipping Rates and Delivery Times
Standard Shipping: Estimated delivery time is 5-7 business days.
Express Shipping: Estimated delivery time is 2-3 business days.
Shipping rates are calculated at checkout based on your delivery address and order weight.
International Shipping
We offer international shipping to select countries. Shipping times and costs vary based on your location.
Please note, customs fees, duties, and taxes are the responsibility of the customer and are not included in the shipping cost.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can also track your order through your account on our website.
Lost or Delayed Packages
If your package is delayed or lost during shipping, please contact us at mailto:info@jewelcascade.com. We will investigate the issue and work with the carrier to resolve it as quickly as possible.
Return Policy
At jewelcascade, your satisfaction is our top priority. If you are not completely satisfied with your jewellery purchase, we offer a simple and easy return process:
Eligibility for Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must be unused, undamaged, and in original condition with all tags and packaging intact.
Customised and engraved items are not eligible for return unless defective or damaged.
How to Return
To initiate a return, please contact our customer service team at : info@jewelcascade.com within 30 days of receiving your order.
We will provide you with a return authorization and instructions on how to proceed.
Return Shipping
The customer is responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service for returns. jewelcascade is not responsible for any items lost or damaged during return shipping.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your return.
If approved, your refund will be processed back to your original payment method within 5-7 business days.
Please note, original shipping fees are non-refundable, unless we made an error with your order.
Exchanges
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
If your exchange request is due to a sizing issue or color preference, you may need to cover any additional shipping fees.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund.
Please provide photos of the damage or defect when contacting us to help expedite the process.
Contact Us
If you have any questions or need further assistance, our customer service team is here to help. Reach out to us:
Thank you for choosing jewelcascade, where elegance meets craftsmanship. We look forward to helping you find the perfect jewellery pieces to cherish for years to come!